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FIND WHAT WORKS.

FIX WHAT DOESN'T.

IMPROVE PERFORMANCE.

A.I. and Machine Learning can sound complex. Perhaps even a bit intimidating. 

 

We're here to help. If you're talking directly to customers (outbound or inbound) any business—your business!—can benefit from these incredible tools at an affordable price-point. It's as simple as this:

"WE FIND OUT WHERE YOUR BUSINESS CAN IMPROVE—THEN WORK WITH YOUR TEAMS TO MAKE THE CHANGE!"

Our process involves three key stages, which go round in a "virtuous cycle" as we gather more and more data—and learn more about what's really happening when you talk to your customers and prospects. The three stages are:

 

1. Analytics: Across your organization, your teams are having conversations with existing customers and prospects. Where are these conversations going well—and why? And if they're not going as well as they should—what's going wrong?

 

Our state-of-the-art MINERVA™ Business Intelligence platform uses advanced A.I. and M.L-driven analytics to identify both problems and successes.

 

2. Training: Following the analytics stage, we work with your teams to develop best practice in all areas of their job performance (from product knowledge to "soft" skills). Through targeted training, we help to ensure that problems get fixed—and that the best, most successful approaches become embedded in every aspect of your customer contact.

 

3. Adapt, adjust & improve: Markets evolve, contexts shift, business conditions change. Our data-driven approach continuously monitors and evaluates what's working and what needs to be improved—and ensures your business can adjust and adapt. In this way a "virtuous circle" is initiated, driving towards ever better performance.

 

Learn Interactive can help your business improve results in FIVE critical areas:

1

AGENT PERFORMANCE

  • Where are the challenges for your customer-facing teams—and can they be handled better?

  • How could your agents improve their own call performance, interact better with your customers and deliver better service?

  • What's needed to turn your middle-ranking performers into rockstars?

2

COMPLIANCE & REGULATORY

  • Are your agents fully compliant with regulatory requirements?

  • Is your organization exposed to unnecessary legal or reputational risk?

  • What potential future problems are coming down the track—and how to stop them before they happen?

3

EMPLOYEE WELL-BEING

  • Where are individual staff members getting stressed or not performing at their best?

  • What coaching interventions would encourage and improve performance?

  • How can you prevent losing staff to unnecessary attrition?

4

CALL HANDLING TIMES

  • How long are your agents taking to write up calls (wrap-up)—when they could be helping more customers?

  • Generative AI can summarize calls and send to the CRM automatically!

  • Are you benefitting from the significant ROI resulting from time saved?

5

SALES PIPELINE QUALITY

  • Are your teams focused on the prospects most likely to become buyers?

  • Are they wasting time on calls with people likely to default or cancel?

  • Are your outbound agents working from the best possible lists?

Contact us today to start a conversation around how these powerful tools can deliver extraordinary results for your business—at a price to suit your budget.

"BEST-IN-CLASS PREDICTIVE ANALYTICS—AT AN AFFORDABLE PRICE!"

CLIENTS

The founders of Learn Interactive have decades of experience developing outstsanding solutions for some of the world's most admired companies and organizations. Please see our testimonials page for more details.

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