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AutoInsights

A WINDOW ON YOUR BUSINESS

AutoInsights™ is our state-of-the-art machine learning and AI-driven insights platform. It can analyze millions of words—call transcripts from customer interactions—at high speed.

Our unique emotion engine enables you to monitor both employee and customer "heartbeat"—linking how both agents and customers are feeling to predict and train for better call outcomes.

 

This gives you detailed analysis of where problems are occurring, where they might occur in the future—and how you can fix them and/or prevent them from happening.

A turn-key, cloud-based solution (no box!)

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AutoInsights doesn't actually come in a box—it's an entirely cloud-based solution.

 

But we liked the picture—because it might-as well be an "out-of-the-box" product.

 

You can be up and running with AutoInsights reporting in a very short time—minutes, even, for the entry-level dashboard.

"[SPEECH ANALYTICS] DELIVERS COST SAVINGS OF BETWEEN 20-30%, C-SAT SCORE IMPROVEMENTS OF 10% OR MORE, AND STRONGER SALES. "

 

McKinsey & Co Report: The value of the human voice

The AutoInsights platform has a wide range of use-cases. Some of the principal applications are listed below.

AutoInsights for 

SALES

The AutoInsights platform leverages advanced AI algorithms to dissect and interpret sales interactions, providing granular insights into effective sales tactics.

 

By analysing factors such as speech patterns, language usage, and customer responses, the platform offers sales teams data-driven strategies to optimize their sales pitch, improve engagement, and maximize conversion rates, all powered by sophisticated machine learning models.

AutoInsights for

CUSTOMER SERVICE

AutoInsights harnesses machine learning and predictive analytics to provide deep insights into customer behaviours and preferences.

 

By predicting customer needs and responses, the platform facilitates the creation of targeted marketing campaigns and proactive customer experience strategies.

AutoInsights for

  COMPLIANCE

AutoInsights integrates advanced monitoring algorithms to ensure adherence to regulatory standards, employing speech recognition and semantic analysis to flag potential compliance issues.

 

This automated approach not only reduces the risk of non-compliance but also streamlines the monitoring process.

AutoInsights for

  DATA SCIENCE

AutoInsights serves as a powerful tool for data scientists, offering a robust platform for analysing complex interaction datasets.

 

Utilizing machine learning algorithms and advanced data processing techniques, it uncovers actionable insights, identifies trends, and predicts customer behaviour, thus enabling data-driven decision-making and strategy formulation.

AutoInsights for

 EMPLOYEES

Utilising biometric emotion AI to analyse interaction patterns, AutoInsights offers personalized feedback and recommendations.

 

This enables employees to refine their communication strategies and improve their overall performance, guided by concrete data and AI-driven insights.

AutoInsights for

AUDIO INTELLIGENCE

We harness sophisticated speech-to-text algorithms to distil conversational audio into structured summaries and conduct in-depth topic analysis. This system leverages cutting-edge Generative AI and natural language processing (NLP) techniques to extract key themes and insights from customer dialogues, transforming them into actionable data points.

 

The integration of these technologies not only streamlines the review process but also provides precise topic detection, enabling automation opportunities.

AutoInsights for

  PREDICTIVE ANALYSIS

AutoInsights Predictive Analytics leverages supervised machine learning algorithms and generative AI techniques to construct sophisticated predictive models from voice data and customer interaction analytics. This service is designed to augment existing workflow automation and enhance predictive accuracy in key operational domains, including fraud detection algorithms, customer purchase intent forecasting, credit risk evaluation, and optimisation of sales tactics. The implementation process begins with a focused 3-month pilot to fine-tune the models to specific business contexts, followed by a transition to full-scale operational deployment, facilitated by ongoing collaboration between the AutoInsights team and client stakeholders.

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