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COMPUTER

SAYS...

KNOW!

You talk to customers every minute of every day. These conversations offer a treasure trove of data—data you can use to improve your products and services. 

 

So how can you unlock these powerful insights? How do you use data to achieve constant improvement and sustained excellence?

 

With Learn Interactive’s state-of-the art voice analytics you can:

​

  • Find out what really matters to your customers—and what they think of your products and services

  • Monitor how, as a company, you’re responding to customers' concerns: What’s working well? What can you do better?

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FIND WHAT WORKS. FIX WHAT DOESN'T. IMPROVE PERFORMANCE.

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Learn Interactive is a learning company with a difference: data is the difference.

 

Our cutting-edge A.I. platform can identify—and help you fix:

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  • Training gaps for your customer-facing staff and team managers

  • Pain-points with product and pricing

  • Organizational bottlenecks and team structure challenges

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Using the data generated by our state-of-the-art MINERVA™ platform, we can help your business deliver better results in FIVE critical areas:

1

CUSTOMER SERVICE / AGENT PERFORMANCE

  • Where are the challenges for your customer-facing teams—and can they be handled better?

  • How could your agents improve their own call performance, interact better with your customers and deliver better service?

  • What's needed to turn your middle-ranking performers into rockstars?

2

COMPLIANCE & REGULATORY

  • Are your agents fully compliant with regulatory requirements?

  • Is your organization exposed to unnecessary legal or reputational risk?

  • What potential future problems are coming down the track—and how can you stop them before they happen?

3

EMPLOYEE WELL-BEING

  • Where are individual staff members getting stressed or not performing at their best?

  • How can you coach agents to encourage growth and improve performance?

  • How can you prevent losing staff to unnecessary attrition?

4

CALL HANDLING TIMES

  • How long are your agents taking to write up calls (wrap-up)—when they could be helping more customers?

  • Would it help to summarize all your calls and send to the CRM automatically?

  • Are you benefitting from the significant ROI resulting from time saved?

5

SALES PIPELINE QUALITY

  • Are your teams focused on the prospects most likely to become buyers?

  • Are they wasting time on calls with people likely to default or cancel?

  • Are your outbound agents working from the best possible lists?

Contact us today to start a conversation around how these powerful tools can deliver extraordinary results for your business—at a price to suit your budget.

"BEST-IN-CLASS PREDICTIVE ANALYTICS—AT AN AFFORDABLE PRICE!"

CLIENTS

The founders of Learn Interactive have decades of experience developing outstanding solutions for some of the world's most admired companies and organizations. Please see our testimonials page for more details.

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