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STRATEGY CONSULTING

We don't just sell a state-of-the-art business intelligence platform. We help you use it to its full potential.

CX-EX™ is an incredibly powerful platform—it can serve up data in any way you want. But there's no point in jumping on the "AI bandwagon" if you don't know what you want to achieve!

Our services are best understood as a "virtuous loop" of discovery and action...leading to more discovery and action.

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What data do you want? What are you going to do with it? Why? And what does success look like? These sound like simple questions but they're incredibly important to answer properly (and you'd be amazed how many organizations don't!)

"THERE'S NO POINT IN JUMPING ON THE A.I. BANDWAGON IF YOU DON'T KNOW WHAT YOU WANT TO ACHIEVE!"

Working with AI and Machine Learning you can find out an enormous amount about your business. There are two categories of data: what you need to know—and what you don't (yet) know you need to know!

Our highly experienced team will work with you to understand the current state of your business and listen deeply to get an understanding of your strategic and tactical goals. We will then agree the data points that need to be captured—and configure CX-EX to do the work.

The "sentiment maps" produced by CX-EX really can look as cool as this! (But without the two-way glass effect)

"THERE'S WHAT YOU NEED TO KNOW—AND WHAT YOU DON'T (YET) KNOW YOU NEED TO KNOW!"

We'll help you every step of the way from strategy to configuration to data analysis in a "virtuous cycle" of learning and implementation.

But you won't need to be reliant on us: our mission is to make your business self-sufficient as you take the benefits of CX-EX far into the future.

There are FIVE stages to an engagement, each of which can be "dialled up" and "dialled down" depending on the context of your business.

1

STRATEGY CONSULTING

What do you need to know and why?

We sit down with you and your teams to deeply listen to your business challenges—where you are now, and where you want to get to.

Outcome: We understand what you're trying to achieve and how data needs to be gathered and presented.

2

CONFIGURATION

Making sure that CX-EX is gathering the right data

This is where our tech team ensures that the data is being collected and presented in an easy-to-understand dashboard format.

Outcome: CX-EX is up and running, and presenting data in a way you can easily see and understand.

3

ANALYSIS

Drawing insights from the data

Now we go to work, working shoulder to shoulder with you to figure out what the data is telling us, and how these insights can be applied to your strategic goals.

Outcome: Clearly expressed and data-driven insights

4

TRAINING

Fixing the problems revealed by the data

Now we fix the problems we've identified! This can involve on-line learning modules (e.g. techniques for handling difficult conversations) or more in-depth in-person programmes for supervisors (coaching and leadership).

Outcome: Design and delivery of a comprehensive blended learning programme.

5

FOLLOW-UP

What's working? What can be adjusted for even greater success?

Data analytics can never be a case of a "set and forget." On-going analysis and observation and measurement is required to see what's working, what isn't—and how to make continual improvements.

Outcome: On going improvements in platform performance—and business results!

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